Support
Last updated: July 05, 2026
Welcome to Hey Fennec support. Hey Fennec is a calm, adaptive attention-training game: spot and tap the fennec foxes hiding among moving look-alikes.
Contact Us
Need help, found a bug, or have a suggestion? Email us at support@metindemirel.tr. We aim to reply within a few business days. Please include your device model and iOS version so we can help faster.
Website: metindemirel.tr
Frequently Asked Questions
How does the game work?
You look for specific fennec foxes among moving distractors: match a target, find all of one kind, spot the odd one out, or tap them in order. Difficulty adapts to your performance across ten levels, plus Daily Challenge, Zen, and Time Attack modes. It is designed for attention practice — it is not a medical tool.
Is my data private?
Yes. All of your data stays on your device and, if you enable iCloud, in your own private iCloud account. We do not collect or store any of your data, and the App uses no third-party analytics or trackers. You can export or delete your data any time in Settings.
Accessibility
Hey Fennec supports color-blind play (targets can be identified by shape as well as color), VoiceOver labels, a Reduce Motion option, adjustable fennec size, and haptics — all in Settings.
Hey Fennec Premium (subscription)
Hey Fennec is free to play, including all ten levels, the Daily Challenge, achievements, and your progress. Hey Fennec Premium is an optional auto-renewable subscription that unlocks:
- The Zen and Time Attack modes
- The full attention report (weekly trends and detailed insights)
- Premium background packs
Plans: monthly and annual options. A 7-day free trial may be available for new subscribers. Prices are shown in the App before you buy and may vary by region.
How billing works
- Payment is charged to your Apple ID when you confirm the purchase.
- The subscription auto-renews unless canceled at least 24 hours before the end of the current period. Apple charges the renewal within 24 hours before the period ends.
- If you start a free trial and do not cancel before it ends, it automatically becomes a paid subscription. Any unused portion of a trial is forfeited if you subscribe earlier.
How to cancel your subscription
You can cancel anytime — you keep Premium until the end of the current period:
- 1. Open Settings on your iPhone or iPad.
- 2. Tap your name (Apple ID) at the top.
- 3. Tap Subscriptions.
- 4. Tap Hey Fennec.
- 5. Tap Cancel Subscription (or Cancel Free Trial) and confirm.
If you don't see the subscription, make sure you're signed in with the Apple ID you used to purchase it.
How to restore purchases
Reinstalled the App or switched devices? Open the paywall in the App and tap Restore Purchases while signed in with the same Apple ID.
Refunds
App Store purchases are handled by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID. We are not able to issue App Store refunds directly.
Manage subscription inside the App
You can also open your subscription settings from Settings ▸ Manage Subscription in Hey Fennec.